Shipping Policy

Estimated delivery timeframes

Current shipping timeframes are 10–15 business days.

Tracking updates may be delayed while your parcel is still in transit.

Please note that all delivery timeframes are estimates only and may vary depending on the shipping carrier, customs clearance processes, or other external factors.

Amino Stack NZ is not responsible for delays caused by customs, courier disruptions, or circumstances outside of our control.

Customs risk & reshipment

By placing an order with Amino Stack NZ, you accept our shipping policies, including customs risk.

If your parcel is confirmed as seized by customs, we offer complimentary reshipment at no cost.

Missing, damaged or incorrect items

All claims relating to missing, damaged, or incorrect items must be supported by full, unedited video evidence of the package being opened from start to finish.

Failure to provide the required video evidence may result in the claim being declined.

Acceptance of shipping terms

By placing an order with Amino Stack NZ, you acknowledge and accept the shipping timeframes and conditions outlined in this policy.